Refund & Returns Policy

At Uniquely Natural, we take pride in the quality of our products and want to ensure that any genuine product issues are handled fairly and promptly.

This Refund & Returns Policy applies to purchases made directly from the Uniquely Natural website.

Change of Mind & Personal Preference

Please choose your products carefully, as we do not offer refunds, returns or exchanges simply because you:

• change your mind;
• no longer want or need the product;
• find the product cheaper elsewhere;
• do not like the fragrance, colour, texture or consistency of a product;
• decide that you prefer another product; or
• find that a product does not suit your personal preferences.

We do not offer a general money-back or satisfaction guarantee.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Skin, Hair & Personal Care Products

Everyone's skin, hair and individual sensitivities are different, and a product that works well for one person may not necessarily suit another.

A product not being suitable for an individual's skin, hair, fragrance preference or personal preference does not, by itself, mean that the product is faulty.

We recommend reviewing the product information and ingredient list before purchasing, particularly if you have known allergies or sensitivities.

If you experience irritation or an unexpected reaction, discontinue use of the product and contact us.

Faulty, Damaged or Incorrect Products

If you believe that a product you have received is faulty, damaged, significantly different from its description, or you have received an incorrect item, please contact us as soon as reasonably possible.

Please provide:

• your name and order number;
• details of the issue;
• photographs of the product and packaging where appropriate; and
• any other information reasonably required to help us assess the issue.

We may request that the product be returned to us so that we can inspect it and investigate the reported issue.

Please do not dispose of the product unless we have advised you that a return is not required.

Returns for Assessment

Where a product is being returned because it is alleged to be faulty or not to meet a consumer guarantee, we may ask you to return the product to us for assessment.

For items that can reasonably be posted or returned, we may ask you to arrange the return and retain evidence of reasonable postage costs.

If, after assessment, the product is confirmed to have a fault or otherwise fails to meet a consumer guarantee, we will provide the remedy required under Australian Consumer Law and reimburse reasonable return postage costs where required.

If the product is assessed and no fault or other failure to meet a consumer guarantee is found, return postage and other associated costs may remain the customer's responsibility.

Where possible, we recommend using a tracked postage service and retaining your tracking information.

Refunds, Replacements & Other Remedies

Where a product fails to meet a consumer guarantee under Australian Consumer Law, the remedy available will depend on the nature and severity of the problem.

For a major failure, you may be entitled to choose a refund or replacement.

For a problem that is not a major failure, we are entitled to provide an appropriate remedy in accordance with Australian Consumer Law.

Approved refunds will generally be processed back to the original payment method.

Satisfying hassle-free return

If you change your mind after placing an order, please contact us as soon as possible.

If your cancellation request is received before your order has been packed or dispatched, we will generally be happy to cancel the order and provide a refund to your original payment method.

Once an order has been packed or dispatched, it can no longer be cancelled as an order cancellation. Any request for a return or refund after this point will be handled in accordance with the remainder of this Refund & Returns Policy and your rights under Australian Consumer Law.

If you need to cancel an order, please contact us as soon as possible at info@uniquelynatural.com.au and include your order number.

Original Delivery Charges

For change-of-mind or goodwill returns that we agree to accept outside our obligations under Australian Consumer Law, original delivery or freight charges are non-refundable unless we agree otherwise.

Where a product fails to meet a consumer guarantee, delivery and reasonable return costs will be handled in accordance with Australian Consumer Law.

Goodwill Returns

From time to time, Uniquely Natural may choose to offer a refund, replacement, exchange, store credit or discount as a gesture of goodwill in circumstances where we are not legally required to do so.

Any goodwill remedy is offered at our discretion and on the terms communicated to the customer at that time.

Providing a goodwill remedy on one occasion does not create an obligation for Uniquely Natural to provide the same remedy in the future.

Proof of Purchase

We may require reasonable proof of purchase before processing a return, refund, replacement or other remedy. This may include an order confirmation, receipt, invoice or other evidence of purchase.

Products Purchased From Other Retailers

If you purchased a Uniquely Natural product from a supermarket, pharmacy, retailer, marketplace or another third-party seller, please contact the retailer from whom you purchased the product in the first instance.

This policy relates to purchases made directly through the Uniquely Natural website.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

Contact Us

If you have an issue with an order or believe a product may be faulty, please contact us with your order details and a description of the issue.

Uniquely Natural
Unit 3 / 20 Ellemsea Circuit
Lonsdale SA 5160
Australia
Email: info@uniquelynatural.com.au