Privacy Policy

Last updated: 11 August 2026

Uniquely Natural respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how Uniquely Natural (“Uniquely Natural”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, purchase our products, contact us or otherwise interact with us.

1. Personal Information We Collect

The types of personal information we may collect depend on how you interact with us and may include:

• your name;

• billing and delivery address;

• email address;

• telephone number;

• order and purchase history;

• payment and transaction information;

• communications you have with us, including enquiries, feedback and customer service requests;

• account information if you create an online account;

• marketing preferences;

• IP address, browser and device information;

• information about how you use and interact with our website; and

• information collected through cookies and similar technologies.

When you make a payment, your payment information may be processed by our payment providers. We do not necessarily receive or store your complete credit or debit card details.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

• place an order through our website;

• create or use a customer account;

• contact us by email, telephone, website form or other means;

• subscribe to our mailing list;

• participate in a promotion, competition or offer;

• provide feedback or communicate with our customer service team; or

• otherwise provide information to us.

We may also collect certain information automatically when you use our website through cookies, analytics tools and similar technologies.

In some circumstances, information may be provided to us by third parties involved in processing an order, payment, delivery or other service.

3. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• processing and fulfilling orders;

• processing payments and refunds;

• arranging delivery of products;

• communicating with you about your order;

• responding to enquiries, complaints and customer service requests;

• administering customer accounts;

• detecting and preventing fraud or misuse of our website;

• maintaining and improving our website, products and services;

• understanding how customers use our website;

• conducting business analytics;

• sending marketing communications where permitted;

• complying with our legal and regulatory obligations; and

• protecting our legal rights and the security of our customers and business.

We will not use your personal information for an unrelated purpose unless permitted or required by law.

4. Shopify and Our Online Store

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that allows us to offer and sell our products online. As part of providing these services, Shopify may process information relating to website visitors and customers.

Shopify may process and store information using systems located in Australia and overseas.

Shopify maintains its own privacy practices and policies regarding the information it processes through its services.

5. Payments

Payments made through our website may be processed by Shopify and/or third-party payment providers such as PayPal or other payment services made available at checkout.

These providers may collect and process personal and payment information necessary to complete your transaction, detect fraud and provide their services.

Payment providers handle information in accordance with their own privacy policies and legal obligations.

Uniquely Natural does not sell your payment or financial information.

6. Delivery and Service Providers

We may disclose information necessary to provide your order or our services to trusted third parties, including:

• freight, courier and postal providers;

• payment processors;

• website and ecommerce providers;

• IT and hosting providers;

• email and communications providers;

• marketing and advertising service providers;

• analytics providers;

• professional advisers such as accountants, insurers and legal advisers; and

• government, regulatory or law enforcement authorities where required or authorised by law.

We only disclose information that is reasonably necessary for the relevant service or purpose.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that can help our website function correctly and provide information about how visitors use our website.

We may use cookies and similar technologies for purposes including:

• remembering your shopping cart and preferences;

• maintaining website and account security;

• processing checkout and customer logins;

• understanding website traffic and usage;

• measuring the effectiveness of advertising and marketing;

• improving our website and customer experience; and

• displaying advertising that may be more relevant to you.

We may use services such as Shopify Analytics and Google Analytics to help us understand how visitors interact with our website.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Where required, you may also be provided with choices regarding certain advertising or analytics cookies.

8. Marketing Communications

If you subscribe to our mailing list, make a purchase from us or otherwise provide the appropriate consent, we may send you information about our products, promotions, special offers and other Uniquely Natural news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

We will honour unsubscribe requests in accordance with applicable Australian law.

Unsubscribing from marketing communications will not prevent us from sending you service-related communications that are necessary in connection with an order or customer service matter.

9. Advertising and Social Media

We may use advertising and social media services, including services provided by Google and Meta, to promote our products and understand the effectiveness of our advertising.

These services may use cookies, pixels or similar technologies to collect information about interactions with our website and advertisements.

The information collected and processed by these providers is also subject to their respective privacy policies.

You may be able to manage advertising preferences through your browser, device, Google account, Meta account or other relevant service.

10. Overseas Disclosure and Processing

Some of the service providers we use operate internationally or use servers located outside Australia.

As a result, personal information may be disclosed to, accessed from, or processed in countries outside Australia.

These countries may include the United States, Canada and other countries in which our ecommerce, technology, payment, analytics, marketing or service providers operate.

Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps as required by law in relation to the handling of personal information by overseas recipients.

Because the locations used by technology and cloud service providers can change, it may not always be practicable for us to identify every country in which information may be processed.

11. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We use appropriate administrative, technical and physical safeguards having regard to the nature of the information and our business.

However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure.

If we become aware of a data breach involving personal information, we will assess and respond to the breach in accordance with applicable Australian law, including notification requirements where they apply.

12. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy our legal, accounting, taxation and business obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where required by law.

13. Accessing or Correcting Your Personal Information

You may contact us if you would like to request access to personal information we hold about you or if you believe that information is inaccurate, incomplete or out of date.

We will take reasonable steps to respond to requests for access or correction in accordance with applicable Australian privacy laws.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be permitted or required by law to refuse access. If this occurs, we will provide an explanation where required.

14. Privacy Complaints

If you believe that we have not handled your personal information appropriately or have breached your privacy, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Children's Privacy

Our website and products are intended to be purchased by adults.

We do not knowingly collect personal information directly from children where it is not reasonably necessary to do so.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the situation and take appropriate action.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party website or service you use.

17. Anonymity and Pseudonyms

Where it is lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym.

However, we will generally require certain identifying information to process and deliver an order, issue a refund, manage a customer account or provide certain customer services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal and regulatory requirements.

The current version will be published on our website and the “Last updated” date at the top of this policy will be amended when changes are made.

19. Contact Us

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Uniquely Natural
Unit 3 / 20 Ellemsea Circuit
Lonsdale SA 5160
Australia

Email: info@uniquelynatural.com.au